Q: Are you direct manufacturer?
A: Yes, we’re a direct manufacturer with rich experience on oral care products, we’ll try our best to support customers with best price and quality.
Q: Where is your factory?
A: Our factory located in Dongguan, Guangdong, China. Welcome to visit!
Q: Do you have relevant cerifications?
A: Yes, we have CE, RoHS, FCC, GS, KC,FDA and IPX7.
Q: Can we order a sample before place big order?
A: Yes, sample order is welcome, the customer can test our product quality first.
Q: What's the lead time?
A: 3-7 days for samples, 20-25 days for bulk order.
Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship samples by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Air and sea shipping for mass orders.
It usually takes 15-40days.
Q: How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly Customer confirms the samples and make deposit for formal order.
Fourthly We arrange the production.
Fifthly We send the shipment after getting full payment.
Q: Can we have our private label? What’s your MOQ?
A: Yes, your private label, logo, color box and user manual is welcome, MOQ is 1000pcs.
Q: What’s your warranty? What will you do if there is quality problem?
A: We offer one year warranty for our products. We have very strict quality control system and the defective rate will be less than 0.2%. If there is quality problem during the warranty period, we can either send spare parts for customers to repair, or send extra new products with next order. If there is a quality problem, please contact us, we’ll try our best to solve them
